Extremegaming Problems: Missing Deposits, KYC Delays, Limits and Bonus Issues

A mistyped reference number in the bank transfer form leaves the payment unmatched, so the balance stays unchanged while the bank shows the money as sent. That missing reference is the most common reason a deposit does not appear.

Deposit taken by the bank but not credited to the casino balance

The player sees the bank statement showing a completed payment while the casino balance shows no increase, and the transaction history may list it as pending or not at all. The usual causes include a wrong or missing payment reference, a transfer sent from a different account than the registered one, a payment method that is not supported for deposits, a deposit still being processed by the provider, and a typo in the account number that sent the money elsewhere.

• A missing or incorrect reference number on the transfer.
• Payment made from an account not in the player’s name.
• Use of a payment method that the casino does not accept for deposits.
• Deposit still in transit between the bank and the payment provider.
• Funds sent to a wrong account number due to a typing error.

1. Open the banking app and confirm the payment status shows as completed, not pending or failed.
2. Copy the exact reference number from the transfer receipt and compare it with the one shown in the casino cashier.
3. Check that the sending account name matches the name registered on the casino profile.
4. Note the payment method used and confirm it appears among the deposit options in the cashier.
5. Take a screenshot of the completed bank transaction that shows the amount, date and reference.
6. Wait for the payment provider to finish processing before assuming the deposit is lost.
7. Submit a support ticket with the screenshot and the transaction details attached.
8. Do not send a second deposit to the same reference while the first is unresolved.
9. Ask the bank to confirm the receiving account if the reference was correct but the funds are still missing.

Contact support when the bank confirms the payment was completed and the reference matches, but the balance still shows no credit after the provider has finished processing.

Identity verification stuck or documents rejected

The player sees the account status remain unverified or a rejection notice for an uploaded document, often with no specific reason given. Common causes include a photo that is blurry or has glare, an expired ID, a name that differs between the document and the profile, a document type that is not accepted, and a missing part of a multi-page document.

• Photo quality too low or affected by glare and shadows.
• Identity document past expiry date.
• Name or address that does not match the registered profile.
• Document type not accepted for verification.
• Only one page of a multi-page document uploaded.

1. Open the verification section and note which document or field is marked as rejected.
2. Retake the photo in daylight, holding the document flat and filling the frame.
3. Confirm the ID has not expired and that all four corners are visible.
4. Check that the name on the document matches the profile exactly, including middle names.
5. Upload every page of a multi-page document as separate files.
6. Avoid using screenshots of documents; use original photos or scans.
7. Make sure the file format and size are accepted by the upload form before submitting.
8. Write a short note in the support ticket listing the changes made to the new upload.
9. Keep the original files in case a second upload is requested.

Contact support when a document is rejected more than once without a stated reason, or when the verification status stays unchanged after a complete upload.

Deposits or withdrawals declined by account limits

The player sees an error at the cashier saying the amount is outside the allowed range or that the limit has been reached. Causes include an amount below the minimum or above the maximum for the chosen method, the daily or monthly limit already used up, a withdrawal larger than the remaining balance after pending bets, and a limit set on the account by the player.

• Amount outside the minimum or maximum for the selected payment method.
• Daily or monthly limit already reached.
• Withdrawal amount higher than the available balance.
• Player-set limit on deposits or withdrawals still active.

1. Check the cashier screen for the allowed range shown next to the chosen payment method.
2. Compare the requested amount with that range and adjust it before submitting.
3. Review the account’s limit settings to see whether a daily or monthly cap is active.
4. Wait for the limit period to reset if the cap has been reached.
5. Split a large deposit into smaller amounts that fit within the method’s range.
6. Ensure the available balance covers the full withdrawal amount before requesting it.
7. Use a different payment method if its range fits the amount better.
8. At https://extremegaming.ph/, the cashier shows the range for each method before the player confirms the payment.

Contact support when the amount clearly fits the range and no limit is active, yet the cashier still declines the transaction.

Welcome bonus or free spins not credited

The player sees the deposit or first bet completed but no bonus appears in the rewards section. Causes include a missing bonus code, a deposit made before opting in, a payment method excluded from the offer, the bonus already claimed on another account, and free spins tied to a specific game that was not opened.

• Bonus code not entered during the deposit or first bet.
• Opt-in step skipped before the qualifying deposit.
• Payment method excluded from the offer.
• Bonus already claimed on another account with the same details.
• Free spins assigned to a game the player has not opened.

1. Open the rewards or promotions section and check whether the bonus is listed as pending or expired.
2. Review the deposit receipt to confirm the bonus code was included.
3. Complete the opt-in step for the offer if it was skipped.
4. Check that the payment method used is allowed for that offer.
5. Open the game linked to the free spins from the promotion page rather than the game lobby.
6. Confirm the bonus has not already been credited to the account history.
7. Do not make another qualifying deposit until the first case is resolved.
8. Send a support ticket with the deposit receipt and the promotion name.

Contact support when the deposit meets the offer conditions, the code was entered, and no bonus or spins appear in the account after the payment is confirmed.

Quick Reference

The table below pairs each common problem with its usual cause and the first action to take.

A missing reference is the easiest problem to prevent because the receipt shows the number before the transfer is sent. Reading the range beside each payment method avoids most limit declines. Opting in before a deposit protects the welcome offer from being lost. Document quality matters more than document type for verification, so a sharp photo in daylight is worth more than a scan. Players who keep the receipt for every payment can resolve most cases with a single support ticket. The table is a starting point, not a replacement for the full steps above.

Before sending any payment, take a screenshot of the completed transfer form and store it with the receipt; most of the problems above become a single support ticket when that image exists.